So, I did something really stupid on 21 July of this year. I went to the mall and bought shoes at Vans. I bought these super cute Hello Kitty pair. Unfortunately, a month later, when I tried to put them on with thick socks? Ummmm. Well, I couldn't get my left shoe on without a tremendous amount of effort. I checked the tag for the size. 4.5. Ummmm? Oh, dear. The right shoe was a 7. How in the heck did that happen??? How did I not notice? Well, I tried them on with thin socks, I was hurried, and I don't wear lace-up shoes often (c'mon, I live in the land of slippah-wearing). There really is no excuse. Yes, the sales clerk should have looked first or had noticed, but it was back to school sale time and they were as busy as I was in a damn hurry.
Monday of this week I took Teenie to Vans so she could buy a beanie hat. I chucked up the courage to ask about a refund/trade and they were so amazingly apologetic. I told them it was okay if they laughed. They never did. Anyway, they said bring them back for a refund/exchange. I did that today. The exchange was easy - the shoes are both the same size (7) and fit wonderfully. I have my cute kitty shoes and my dignity somewhat restored. This sales clerk got a bit of a chuckle out of my story, but was equally as embarrassed for the error.
Moral of the story: check the shoes you're buying, and, check out Vans - if you like their shoes, their store policy on refunds etc. is as stand up as Nordstroms.
Until next time, possums, I bid thee well.
LOL! How wonderful to have such nice customer service in the end, though!
ReplyDeleteThanks for the smile, Sarah! Glad they let you return them! Hello Kitty, huh? My daughter would be envious...
ReplyDeleteMy DIL had the same thing happen to her while back-to-school shopping for the kids. She got a pair of shoes at Famous Footwear and later discovered they were two different sizes. They were also apologetic and helpful with the exchange.
ReplyDeleteWait, you can be dignified while wearing Hello Kitty shoes? Hmmm. ;o)